We currently ship to any U.S. address except the following:

State/Province
Alaska
APO
Armed Forces Americas
ARMED FORCES EUROPE
Armed Forces Pacific
ARMY POST OFFICE
DPO
Fleet Post Office
FPO
Guam
Hawaii
Puerto Rico
AA
AE
Air Force Post Office
AK
Alaska
AP
Armed Forces (the) Americas
GU
HI
PR

Shipping Time: 8 - 14 Business days

Shipping Method: STANDARD SHIPPING

Shipping Time does not include a 1-3 day processing period required to process your order from the date your order is placed.

We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.

Please have a check in your mailbox and asked your neighbors if they have your package.

For more details, you can contact the courier company, also, you can Contact Agent for help.

Typically this is due to an incomplete/incorrect shipping address or the courier does not have access to the delivery location.

If your logistics tracking info shows 'Returned to Sender'，please Contact Agent for a reshipment or a refund of your order.

Note: Please provide your correct delivery address when contacting us for a reshipment.

Due to the global events, flights decreased frequency also government restricted movement, which will delay the delivery of orders.

For now, Soothe Pro needs 1-3 days for processing now when total delivery comes into 8-14 days.

We are working around the clock to ensure that there are minimal delays and interruptions of our services, yet within limited resources and capacity, shipping and delivery will take longer time these days.

We normally need 1~3 days to process an order before shipping.

For more info kindly check“Shipping info”.

Normally it will take some days to prepare your items before shipment, you may refer to our 'Shipping info' for details.

Soothe Pro provides two ways for tracking:

1. Shipping Email: It contains your tracking number and tracking link.

2. Track via "My Order", which also has a "TRACK" button.

-Please log into your account, click on "My orders" and click on the "Track" button for more details.

Note: It may take 3-5 days to see any activity once it has shipped out from our end as the next facility needs time to scan packages. Please allow some time for the courier to update the latest tracking info after reaching the next facility.

We will do partial shipping for your order in the following conditions:

1) Items are in different warehouses.

2) Clearance or sale items need additional preparation time.

3) Weight limit of customs or courier.

You will receive an email notification when each package is being shipped.

Before placing an order, please refer to our Shipping info for the most accurate delivery estimates.

Unfortunately, due to recent global events, we are unable to guarantee that your package will arrive before the given date when placing your order or not. Wish your kindly understanding.

Kindly have a check that your email address is spelled and formatted correctly.

Then you may refer to your Spam/Junk folder to check if there is any email from Soothe Pro.

Also, you may visit "My orders" to get more order update.

Typically this is due to an incomplete/incorrect shipping address or the courier does not have access to the delivery location.

Please contact the courier to arrange for a re-delivery of your package.

As our packages are shipped internationally, you may not begin to see updates via US couriers until the package is cleared by US customs and entry is granted into the country. Once this process has been completed, you will then begin to see updates via the US couriers tracking site.

Soothe Pro suggests you to track via " My orders" for more detailed info, as it is updated in details timely.

Clicking 'Confirm Delivery' will not affect the shipment of your package. It will not be used as a condition to judge whether the package is actually delivered.
You can get the tracking number and the courier details by selecting an order from below.

If you haven't received any tracking updates on your order since it shipped, it is most likely due to the fact that your order was sent from our overseas warehouse. Tracking won't update until your package arrives in the United States.

Once it lands in the US, a local shipping company will pick up and scan your package (only during business days) in order to update the tracking info. Expected delivery time is currently 8-14 days.

Please allow the courier some time to update the tracking info after it arrives at each station. We are constantly working with the shipping company to ensure safe and fast delivery.

Note: Tracking details can also be found in "My Orders."

As some packages are shipped internationally, you may not see updates via local couriers until the package is cleared by local customs and entry is granted into your country.
If your order is still under the estimated delivery time frame, kindly wait patiently. Once this process has been completed, you will see tracking updates.

We provide free shipping for all orders (standard) to US. Currently, Soothe Pro needs 1-3 days for processing now when total delivery comes into 8~14 days.

Due to the peak sale season, it has more orders than usual. It takes more time for processing and delivery. Wish your kind understanding.

For more details please click on this page: Shipping info.

We apology for the inconvenience caused. We accept exchange requests for most items within 45 days from the original purchase date. Considering the time for return and reship, we strongly recommend you apply to return for refund, then replace a new order before it sold out.

Please follow the below instructions to return:

1) Locate the order in 'My orders'. Click the 'Return Item' button.

2) Select the item(s) you would like to return, indicate the reason, and submit.

3) Print the return label and securely tape it on the outside of your return package.

4) Call the post office to arrange a collection or drop it off at your nearest post office.

It will take up to 7 days to process your refund or exchange request after we receive your package.
For more info about the return status, please refer to - in your Soothe Pro account.

For returning items, we provide one Free Return label which you can use for your order. Please follow these steps：

1. Sign in to your Soothe Pro account.

2. Find the order in "My orders", click the "Return Item" button.

3. Select the item(s), indicate the reason(s) for return, and submit.

4. Print the return label and securely tape it on the outside of your return package.

5. Call the post office to arrange a pickup or drop it off at your nearest post office.

Once we receive your return, we will email you and process your refund accordingly.

Returns or Refunds will be processed within 7 business days upon receipt of your package, as we need to check the status of the returned items, and what we need to improve.

We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your PayPal (or original method of payment).

Soothe Pro accepts returns on *most items within 45 days from the original purchase date.

It will take up to 7 days to process your refund

To be eligible for a return:
Your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
You may refer to our Return policy for additional information.

Modifying shipping address:
1. For unshipped orders, you can click edit your shipping address via "My Orders". Or contact us to change your shipping address.

2. For already shipped orders, the shipping address CANNOT be changed. We recommend that you apply for a return after you receive the order.

Changing Variatants ( sizes, editions or colors etc.)

1. For unpaid orders, you need to cancel the order in "My Orders" and place a new one with the correct size.

2. For paid but unshipped orders, you may contact our customer service for changing variatants.

3. For shipped orders, the variatant cannot be edited. We recommend that you apply for a return after you receive the order.

You can cancel the order in "My Orders" by yourself or contact us before it ship out.

We're not able to cancel an order that has been shipped.

If you no longer want your product, upon delivery We recommend you can refuse the package (do not sign) and it will automatically be sent back to us. We will then contact you confirming a desired refund.